We get answers directly from the pages on your website. During the onboarding process you link up specific pages that will give us a majority of the information we need but if there’s anything outside of that you can add specific information within the knowledge base within the Shopify app.If we’ve exhausted all methods, we’ll forward customers to your support team.
When do you contact my customers?
We are actively texting your customers every day of the week (including the weekends) between 8am-9pm in the timezone specific to the customer. Your customers will not receive texts during the quiet period, which is anytime before 8am and after 9pm in their respective timezone. Overnight messages are sent out the following morning.
What countries do you support?
We only text your customers if their mobile number is from the United States or Canada.